Repair or replacement of faulty field units. The repair and return service of IBYS hardware is based on shipping faulty units to IBYS base and returning them to Customer.
This area consists of two major elements: a return to base replacement service and an in-country swap-out service.
- Return to base, Return to base hardware support entails Customer removing failed Field Replaceable Units (FRU´s) and shipping parts back to Ibys. Ibys will either repair or provide a replacement for the defective components. This repair and return programs are designed to provide Operator with a cost-effective solution to maintain QoS infrastructure equipment.
- Fast In country Swap-out consists of replacement FRU´s being delivered to customers premises without waiting for reception of faulty units. Replacement will be urgently sent to Customer offices.